1. Overview

At ZapZing Kitchen, we strive to provide excellent service and quality food. We understand that sometimes you may need to cancel an order or request a refund. This policy outlines the conditions and process for cancellations and refunds.

2. Order Cancellation

3. How to Cancel an Order

1. Contact us immediately via WhatsApp at +918147543801
2. Provide your order details and reason for cancellation
3. Wait for confirmation from our team
4. Refund will be processed within 5-7 business days

4. Refund Eligibility for Quality Issues

We take food quality seriously. You may be eligible for a refund or replacement if:

• Order is significantly different from what was ordered
• Food is spoiled, stale, or has foreign objects
• Wrong items were delivered
• Order is incomplete (missing items)
• Severe quality issues affecting edibility

Note: You must report quality issues within 2 hours of delivery with photographic evidence.

5. Non-Refundable Cases

• Change of mind after food is prepared
• Taste preferences (e.g., "too spicy", "not spicy enough")
• Delay in pickup by customer
• Customer provided incorrect phone number/address
• Order consumed before raising a complaint
• Issues reported after 2 hours of delivery

6. Refund Process

7. Refund Method

Refunds will be credited to the same UPI account/bank account used for payment. We do not offer cash refunds. The refund amount will reflect in your account within 5-7 business days after approval.

8. Replacement Option

In some cases, instead of a refund, we may offer to replace the order or provide a credit for future orders. This will be discussed with you when processing your request.

9. Our Rights

ZapZing Kitchen reserves the right to:

• Reject refund requests that don't meet policy criteria
• Request additional evidence for quality-related complaints
• Offer store credit instead of refund in certain cases
• Modify this policy with notice

10. Contact for Refunds

For all refund and cancellation requests, please contact us: