1, 6th Cross, Pattandur Agrahara, ECC Rd, Prithvi Layout, Whitefield, Bengaluru, Karnataka 560066
+918147543801

Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Welcome to ZapZing Kitchen ("ZapZing Kitchen", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Place an order through our website
  • Contact us via WhatsApp or email
  • Use our contact form
  • Register for an account (if applicable)

Personal information collected includes:

  • Name
  • Phone number
  • Delivery address
  • Location data (for delivery radius verification)
  • Order history and preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your food orders
  • To verify your location for delivery eligibility
  • To communicate with you about your orders via WhatsApp
  • To respond to inquiries and provide customer support
  • To send promotional communications (with your consent)
  • To improve our services and menu offerings
  • To comply with legal obligations

4. Payment Information

We accept payments via UPI (Unified Payments Interface). We do not store your UPI PIN, bank account details, or any sensitive financial information. All payment transactions are processed directly through your UPI app (Google Pay, PhonePe, Paytm, etc.) and are subject to the respective app's privacy and security policies.

5. Location Data

When you enable location services, we collect your geographical coordinates solely to verify that you are within our delivery radius (1.5km). This data is used in real-time and is not stored on our servers. You can disable location services at any time through your browser settings.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Delivery personnel to fulfill your orders
  • Payment service providers (UPI apps)
  • Communication platforms (WhatsApp) for order updates
  • Legal authorities when required by law

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure. We strive to use commercially acceptable means to protect your personal information.

8. Cookies and Local Storage

We use browser local storage to save your cart items and preferences for a better user experience. This data is stored locally on your device and is not transmitted to our servers until you place an order.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of promotional communications
  • Withdraw consent for location access

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

ZapZing Kitchen

1, 6th Cross, Pattandur Agrahara, ECC Rd, Prithvi Layout, Whitefield, Bengaluru, Karnataka 560066

Phone: +918147543801

Email: zapzingkitchen@gmail.com